crossmalls is an independent online retail brand. We sell premium fountain pens, ballpoint pens, rollerball pens, mechanical pencils, and related inks and accessories. We operate under our own name and domain.

We started crossmalls because shopping for writing instruments often leaves out the details that matter. A product page may show a photo and a price, but not the refill type, line width, grip, ink flow, or how the pen feels during daily writing. We wanted to build a store that focuses on this category and gives customers clear, useful information before they order.

Our range covers writing tools for everyday writing, office work, study, drawing, and personal use. We carry fountain pens, ballpoint pens, rollerball pens, mechanical pencils, inks, and accessories such as refills and converters. We keep the catalog focused so we can describe each item carefully and support customers after the sale.

We ship to the contiguous United States. Shipping is free. Orders are usually processed within 1–2 business days, and delivery normally takes 3–5 business days. If an item does not work out, eligible returns can be made within 30 calendar days after delivery. Items must be unused and returned with the original packaging. Return shipping is free for eligible returns, and there is no restocking fee. Once we receive a return, we process the refund within 1–2 business days. After processing, it can take 7–10 business days for the refund to appear on your original payment method.

We accept Visa, MasterCard, and PayPal. If you have a question about a product, an order, or a return, contact us at info@crossmalls.my or call +1 304-240-7253. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM Eastern Time. You can also write to us at 349 Divine Dr, Martinsburg, WV 25403, United States.

We are crossmalls. We focus on writing instruments, clear information, and direct customer support. If you need help choosing between a fountain pen, ballpoint pen, rollerball pen, or mechanical pencil, contact us and we will answer based on the details you give us.