We accept Visa, MasterCard, and PayPal.

Payment must be completed before an order is processed. At checkout, your payment provider may place an authorization on your payment method. If authorization fails, the order may be canceled.

Payment details are handled by the payment provider you select. Please check that your billing information is correct. Incorrect billing details can delay or stop order processing.

If an order is canceled after payment, or if a return is approved, the refund goes to your original payment method. We process refunds within 1–2 business days after we receive the return. After processing, it can take 7–10 business days for the refund to appear on your original payment method.

Payment questions? Email info@crossmalls.my or call +1 304-240-7253. Service hours are Monday – Friday, 9:00 AM – 6:00 PM Eastern Time.