Welcome to crossmalls. Below are answers to common questions about ordering, shipping, returns, refunds, payment, and privacy.

Q: Where do you ship?
A: We ship to the contiguous United States only.

Q: How much is shipping?
A: Shipping is free for all orders within the contiguous United States.

Q: How long does order processing take?
A: Orders are usually processed within 1–2 business days.

Q: How long does delivery take?
A: Delivery normally takes 3–5 business days after processing.

Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.

Q: What is your return window?
A: You can return eligible items within 30 calendar days after delivery.

Q: What condition must returned items be in?
A: Items must be unused and returned with the original packaging. If there is a quality issue, contact us so we can help.

Q: Is return shipping free?
A: Yes. Return shipping is free for eligible returns, and there is no restocking fee.

Q: How long do refunds take?
A: Once we receive your return, we process the refund within 1–2 business days. After processing, it can take 7–10 business days for the refund to appear on your original payment method.

Q: How can I contact crossmalls?
A: Email info@crossmalls.my or call +1 304-240-7253. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM Eastern Time. A contact form is also available at the bottom of the Contact Us page.