crossmalls respects your privacy. This policy explains what we collect, why we collect it, and what choices you have.

Who we are
crossmalls is the data controller for the information described here.

crossmalls
349 Divine Dr, Martinsburg, WV 25403, United States
Email: info@crossmalls.my
Phone: +1 304-240-7253

What we collect
When you order or contact us, we collect details such as your name, email address, phone number, shipping address, billing address, order details, and messages. Payment details are handled by the payment provider you choose at checkout. We do not store full payment card numbers on our servers.

We also collect limited technical data, such as IP address, browser type, device information, and pages visited. This helps us keep the site working and improve the shopping experience.

Why we use it
We use information to process orders, arrange shipping, provide customer service, prevent fraud, meet legal and tax requirements, and improve our website. With your consent, we may send marketing messages. You can opt out at any time.

GDPR legal bases
If you are in the European Economic Area, we process personal information based on one or more of these legal bases: performance of a contract, compliance with legal obligations, our legitimate interests, and your consent.

Sharing
We share information only when needed. This may include payment processors, shipping carriers, website service providers, and professional advisers. We may also share information if required by law or to protect our rights. We do not sell personal information.

Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information. You may also have the right to restrict or object to certain processing, withdraw consent, and opt out of the sale or sharing of personal information. We do not sell personal information. You have the right not to be discriminated against for exercising your privacy rights.

To make a request, email info@crossmalls.my. We may need to verify your identity before responding.

Cookies
We use cookies and similar tools for website functions, preferences, and site usage analysis. You can manage cookies through your browser settings. Disabling some cookies may affect how the site works.

Retention
We keep personal information for as long as needed to fulfill orders, provide services, meet legal and tax obligations, resolve disputes, and enforce agreements.

International transfers
If you access our website from outside the United States, your information may be transferred to and processed in the United States. We take steps to protect information in line with this policy and applicable law.

Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes
We may update this policy. The latest version will be posted here with a new update date.

Contact
For privacy questions or requests, email info@crossmalls.my or call +1 304-240-7253.